Refunds & Service Availability

Last updated: September 7, 2026

This is a plain-language summary of two points that also appear in our Terms of Service. If there is ever any conflict, the Terms of Service control.

Refunds

• All purchases are non-refundable. This includes monthly and annual subscriptions, whether or not the service was used during the period.
• You can cancel anytime from your account dashboard. Your cancellation takes effect at the end of your current paid term, and you keep access until then.
• We do not provide prorated or partial refunds for unused time, mid-term cancellations, or automatic renewals.
• If something has gone wrong or you're unsure about a charge, please email support@askmyglucose.com before disputing it — we're happy to help.

Service availability & outages

• Ask My Glucose is provided on an “as is” and “as available” basis. We work hard to keep it reliable, but we do not guarantee uninterrupted or error-free service.
• The service relies on third parties we do not control — your CGM provider (Dexcom, FreeStyle Libre / LibreLinkUp), Amazon Alexa, Apple Siri, and our hosting, network, and cloud providers. A change or outage at any of them can delay or interrupt your readings.
• Readings may be delayed, stale, or temporarily unavailable. We may also perform maintenance or updates that briefly interrupt the service.
• We do not offer service credits, refunds, or other compensation for downtime. An outage does not change the refund policy above; if you'd prefer not to continue, you can cancel at any time as described above.